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AI Chatbot Development
AI Chatbots That Answer, Qualify and Hand Over
An AI chatbot is a chat assistant on your website or WhatsApp that understands questions written in everyday language and replies instantly from your approved information. AVP Tech Solution builds custom AI chatbots that answer customer questions, capture and qualify leads, and pass conversations to your team when a person is needed.
- Channels
- Website chat and WhatsApp
- Answers from
- Your FAQs, policies, product and pricing information
- Captures
- Name, contact details and requirements into your CRM
- Handover
- To your team on WhatsApp, email or in the CRM
What is an AI chatbot, and how is it different from a menu bot?
Older chatbots work like a phone menu: press 1 for prices, press 2 for timings. They break as soon as a customer types a real question. An AI chatbot uses a language model to understand what the person actually wrote — in English, Hindi or Hinglish — and replies in natural language.
The important part is what it answers from. A business chatbot should not invent answers from the internet. We connect it to your approved content — FAQs, service details, policies, price lists — and instruct it to say “let me connect you with the team” when the answer is not there. For large document collections we use retrieval-augmented generation (RAG).
When a chatbot needs to do things — book appointments, update records, follow up later — it becomes part of an AI agent workflow.
What our AI chatbots can do
Capture and qualify leads
Collects contact details and requirements in conversation and scores the lead.
Lead AutomationBook calls and visits
Shares available slots or a booking link and confirms appointments.
Speak your customers’ language
Understands English, Hindi and mixed Hinglish messages and replies in kind.
Hand over to humans
Transfers the chat with a summary when a question is complex, sensitive or high-value.
Log everything in your CRM
Every conversation and lead lands in AVP CRM or your existing CRM.
AVP CRMWhere AI chatbots work well
Real estate
Answer project, location and pricing questions, then collect budget and timeline before a site visit.
Education
Course details, fees, batch timings and admission steps for students and parents.
Clinics
Timings, services and appointment requests — never medical advice.
eCommerce
Product questions, order status and return policies.
How we build your AI chatbot
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Collect knowledge
We gather the questions customers ask most and the approved answers.
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Design the conversation
We define tone, the details to collect, and the rules for handover.
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Build and connect
We build the chatbot and connect it to your website, WhatsApp and CRM.
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Test with real questions
We test with past customer messages, including tricky and off-topic ones.
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Launch and improve
After launch we review unanswered questions and add them to the knowledge base.
What an AI chatbot should not do
A chatbot represents your brand, so we design it to be careful rather than clever. It should not guess prices or availability it does not know, give medical, legal or financial advice, make promises your team has not approved, or keep a frustrated customer talking to a bot. Each of these is handled by a rule: answer only from approved content, and hand over to a person when in doubt.
How much does an AI chatbot cost?
Chatbot projects are quoted as a fixed price after a free consultation. The main cost factors are the channels (website, WhatsApp or both), the amount of knowledge to prepare, and the integrations, such as your CRM or booking calendar. Running costs — AI model usage and, for WhatsApp, Meta’s message charges — are paid to those providers and estimated with you upfront.
FAQ
AI Chatbots: frequently asked questions
It can take over a large share of repetitive questions, but it should not replace people entirely. The best results come when the chatbot answers routine questions and collects details, and your team handles complex, sensitive or high-value conversations.
We design it not to. The chatbot answers only from your approved content and is instructed to hand over when the answer is not available. We also test it with tricky questions before launch.
Yes. One knowledge base and set of rules can power both channels, so customers get consistent answers wherever they ask.
Modern AI models understand Hindi, English and mixed Hinglish well. We test the languages your customers actually use and set the reply language accordingly.
A RAG chatbot is a type of AI chatbot that searches a large set of documents before answering, so it can cite answers from manuals, SOPs or catalogues. Smaller FAQ-style chatbots can answer from a compact knowledge base without full RAG.
Related services
Works well with
AI chatbots
Give every visitor an instant, accurate answer
Send us the questions your team answers every day. We will show you how a chatbot would handle them — and where a person should step in.
Plan Your AI ChatbotLast updated 5 October 2026 by the AVP Tech Solution team.