Privacy Policy

1. Information We Collect

At AVP Tech Solution, we collect information necessary to deliver high-performance AI automation, web development, and CRM engineering services. This includes:

• Contact Information: Name, business email address, phone/WhatsApp number, and location provided via contact forms or WhatsApp chats.
• Technical Data: IP address, browser type, operating system, and interaction analytics to improve site speed and security.
• Project Workflow Data: Specifications, lead data, and API integration keys supplied during project onboarding.

Chat assistant: when you use the chat assistant on this website, your messages and its replies are stored with your IP address so we can answer follow-up questions and improve our service. To answer, your message and relevant text from our website are sent to the AI provider we use (Anthropic, OpenAI or Google), which processes it under its API data policies. Conversations are deleted automatically after 180 days. Please don't share passwords, payment details or other sensitive information in the chat. If you choose “Talk to a human”, the details you enter are saved as an enquiry like the contact form.

Newsletter: if you subscribe in the website footer, we store your email address to send you updates. You can ask us to remove it at any time by emailing us.

2. How We Use Your Information

We process your data strictly to execute client contracts, deliver custom software, and maintain system security:

• To build, deploy, and maintain custom n8n workflows, CRM databases, and AI chatbots.
• To respond to customer inquiries within our guaranteed SLA timeline.
• To send transactional updates, technical invoices, and system deployment reports.

3. Data Security & Storage

We enforce strict technical controls including SSL/TLS encryption, PDO prepared SQL queries, role-based access control, and secure environment isolation to safeguard your corporate data against unauthorized access or disclosure.

4. Third-Party API Services

When integrating official WhatsApp Business API, OpenAI models, Google Cloud, or custom CRM webhooks, your data is processed according to the respective provider’s enterprise security policies. We never sell, rent, or trade your personal data to third parties.

5. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise data access rights, please contact our privacy officer at vimal@avptechsolution.com.